Open Beats Closed

At some point in every business school student, undergraduate business major, or for that matter, any executive begins to understand the short term value of customer lock-in. By preventing your customers from being able to switch to a competitor, then you are at a...

As Big as Big Data Can Get

As an analyst, I’m often asked to make predictions as if I have a crystal ball on my desk or know some special magic. Magic seems to feature heavily in the analyst part of the IT ecosystem. But that’s another story… I do feel confident in making this...

Is it the cloud or the fog and should customers care?

The fog was a 1980 horror movie that was remade in 2005. The basic plot line was a fog rolled in and started killing people and wreaking havoc on a small town. While I have not seen the movie (either the original or the remake), I can’t help but think that the cloud...

Salesforce.com Wave May Matter A Lot… Or Not At All.

This week at the Salesforce.com Dreamforce event, amongst the all the charity appeals and hugging, alongside the usual advances in Sales Cloud and Marketing Cloud, there was one announcement that was truly interesting. While the other technology advancements were...

IBM and SAP Sitting in a Tree

An important announcement was almost was lost in all the noise that spews from the Salesforce.com Dreamforce technology/charity/inspirational/damn-near-religious event. IBM and SAP announced that they had partnered up to offer SAP Hana Enterprise Cloud applications on...