The impact on the Dell/EMC acquisition is expected to have a small impact on support services.
In the long term, both Dell and EMC have to spend considerable time understanding the culture of the respective support organizations.
Dell’s portfolio of storage hardware and storage software will greatly expand with the acquisition of EMC Corp. in 2016. The acquisition will automatically extend Dell’s reach into high-end enterprise IT storage. Neuralytix believes it will also give Dell direct access to EMC’s large installed base – giving Dell an opportunity for IT transformation that would surround, or replace, aging storage systems with new ones from Dell.
“Customers and channel partners will want to have choice, as well as integrated solutions that can be rapidly deployed,” says Jean S. Bozman, director of infrastructure research at Neuralytix. “That’s why communications about the changes that will follow this acquisition will be essential in the next phase of the process to combine two of the best-known IT franchises in the world.”