Sales Cloud: Process over People

[sdm_download id=”5687″ fancy=”0″] Introduction Customer relationship management (CRM) software has long been criticized for helping management more than sales and marketing professionals. CRM, despite the name, is believed to be used mostly...

Chatter for Collaboration but Not Sales

[sdm_download id=”5653″ fancy=”0″] Throughout the recent history of enterprise social networks, two modes of operation have been advocated and observed. The first, freeform collaboration, holds that employees are more productive when they can...

IBM Verse Launches

IBM Verse reflects the new IBM user-centric design language and principles. Existing IBM Notes and Domino Email customers should consider IBM Verse while others will have to wait.
IBM has a chance of convincing non-IBM email customers to switch to IBM Verse. With the anticipated release of the next generation of Outlook looming and launch of new products such as Inbox by Google, IBM might lose the opportunity to take some customers from Microsoft and Google.

Data Security Controls: Beyond Encryption

Data encryption is clearly a best practice. However, according to an Informatica/Ponemon Survey of enterprises in 2014 showed that less than 50% of enterprises are doing any form of data encryption (Figure 1). But beyond encryption, what are the other techniques are...

Sharing in the Age of Free Range Data

It used to be that a company could pretty much tell where its corporate data was located. It sat on corporate file servers, perhaps as email attachments on a corporate email server, and on well-controlled corporate desktops and laptops. A company could disable USB...